While we will do everything we can in order to keep up with the demand, please keep in mind that CHOSEN is a small company. Our average production time is between 1-2 weeks, but as more and more orders are placed, it is possible that the production time may increase. We will always inform you of how long the production time will be before we begin your shoes.
CUSTOM ORDER POLICIES
CHOSEN reserves the rights to all custom designs. Payment is expected at the time of the design approval. No materials will be ordered and no production will take place until this payment as been received.
CHOSEN does not accept returns or exchanges for any custom orders. If a customer wishes to cancel their order, they must do so prior to any materials or components being ordered. If the order is canceled after materials have been ordered, the customer is responsible for covering the cost of the materials.
CHOSEN will gladly accept exchanges within 30 days of receiving your shoes, excluding all custom designs. We are glad to offer you a credit or the option to exchange the pair for one of equal or lesser value, excluding all shipping costs. The shoes must be returned in the same condition you received them in, without any wear or damage, and they must be in their original packaging.
Shipping costs are non-refundable. Please contact us at firstname.lastname@example.org in order to begin your exchange or if you have any questions regarding exchanges.
Exchanges may be sent to:
Please note: CHOSEN is not responsible for lost exchanges. We recommend using a shipping method that will allow you to track your return.
If for any reason you would like to cancel or change your order, you may do so, free of charge, within 24 hours of placing your order.
To cancel or change your order, please call us directly at 847.899.2261.
CHOSEN's shipping & handling charges are based on the items purchased.
Please keep in mind that CHOSEN shoes are made to order. Completion time averages from 1-2 weeks depending on the orders received prior to yours. Our goal is to get them to you as soon as possible, but if we believe our production time will be more than 2 weeks, we will let you know as soon as we have received your order.
*please note, if you purchase more than one pair of shoes at a time, the production time increases to an average of 2-3 weeks. Also, should you choose to order a pair of shoes in a custom material, the production time will begin once the material has been received at our studio.
Once your item has been completed and shipped, please allow 5 - 7 business days to receive your order.
*For international orders, customers are responsible for all import duties and custom fees within their own country. Please allow 7 - 14 business days to receive your items once the shoes have been completed.
*If you are wanting your items shipped faster, please contact us for a quote on expedited shipping prior to purchasing your shoes.
CHOSEN shoes are made by hand at the time of purchase. Please keep in mind that while we aim to show you the most accurate representation of the material prior to purchase, the color/material may vary slightly in person.